They have the single worse support I have seen in my entire life. I got hung up on several times, called an idiot and told that if I called to "harass" the support team anymore that the account was going to be canceled. I plan on having the owner switch hosting companies, it's just that I need to get this information extracted out so that I can do the transfer to phpbb somehow, probably through some queries I will have to write up.
Once I get connected in and can see/manage/use my database information, what will I need to do to actually transfer it to a mysql database? Is that possible?